Privacy Policy

PRIVACY POLICY
Orbit Human Care Private Limited (“OHC” or “we”) takes the privacy of your information
seriously. This privacy notice (“Privacy Notice”) describes the types of personal
information we collect from you through our website (including sub-domains and
microsites) and mobile applications. It also describes the purposes for which we collect
that personal information, the other parties with whom we may share it and the
measures we take to protect the security of your data. It also tells you about your rights
and choices with respect to your personal information, and how you can contact us
about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our
products and/or services.
1. DEFINITIONS
In this Privacy Notice, the following definitions are used:
Cookies
a small file placed on your device by our website or mobile application when you either
visit or use certain features of our website or mobile application. A cookie generally
allows a website to remember your actions or preference for a certain period of time.
Data
includes non-personal information, personal information and sensitive personal
information about you, which either directly or indirectly in combination with other
information, could allow you to be identified when you visit our stores, website and/or
mobile application.
Data Protection Laws
any applicable law for the time being in force relating to the processing of Data.
Partners
select third parties with whom we have contracts for the businesses described in this
Privacy Notice.
Service Providers
includes entities to whom we will disclose your Data in order to process information for a
specific purpose pursuant to written contract.
Orbit Human Care Private Limited
Orbit Human Care Private Limited, a company incorporated in India whose registered
office is at 229/9, backside RD – 842, Medical More, Rohtak, Haryana – 124001
User or you
the natural person who accesses our stores, website or mobile application.
2. WHAT DATA DO WE COLLECT ABOUT YOU
OHC collects Data for various purposes set out in this Privacy Notice.
This Data includes, without limitation, the following categories:
A. Contact information: first and last name, email address, postal address,
country, employer, phone number and other similar contact data.
B. Financial information: payment instrument information, transactions,
transaction history, preferences, method, mode and manner of payment,
spending pattern or trends, and other similar data.
C. Technical information: website, device and mobile app usage, Internet Protocol
(IP) address and similar information collected via automated means, such as
cookies, pixels and similar technologies.
D. Transaction information: the date of the transaction, total amount, transaction
history and preferences and related details.
E. Health related information, such as information or records relating to Your
medical/ health history, health status, details of treatment plans and medication
prescribed by a Medical Practitioner, dosage details such as frequency of
dosage, alternative medication, medicines ordered by You through the Platform,
laboratory testing results and any other information inferred there from.
F. Product and service information: Your account membership number,
registration and payment information, and program-specific information, when
you request products and/or services directly from us, or participate in marketing
programs.
G. Personal information: Age, sex, date of birth, marital status, nationality, details
of government identification documents provided, occupation, ethnicity, religion,
travel history or any other personal information provided in responses to surveys
or questionnaires.
H. Your reviews, feedback and opinions about our products, programmes and
services.
I. Loyalty programme information: your loyalty membership information, account
details, profile or password details and any frequent flyer or travel partner
programme affiliation.
3. HOW WE COLLECT DATA
We collect Data in the following ways:
A. Information You Give Us: We receive and store any information you enter on
our website or mobile application or give us in any other way (e.g., at outlets,
stores, hotels, kiosks). Please see the section titled “Data Shared by You” for
more information.
B. Automatic Information We Collect: We use “cookies”, pixels and similar
technologies to receive and store certain types of information whenever you
interact with us. Please see the section below, titled “Data that is Collected
Automatically” for more information.
C. E-mail Communications: To help us make emails more relevant and interesting,
we often receive confirmation (if your device supports such capabilities) when
you open email from us or click on a link in the email. You can choose not to
receive marketing emails from us by clicking on the unsubscribe link in any
marketing email.
D. Automatic Information We Collect from Other Websites: We receive and
store certain types of information when you interact with third-party websites that
use our technology or with whom we have a specific agreement. Because we
process this information on behalf of the applicable website operators, collection,
processing, and use of such information is subject to the applicable website
operators’ privacy policies and is not covered by our Privacy Notice.
E. Information from Other Sources: We may obtain information from other
sources. An example of this is when you authorize a third-party website, to
interact directly with our website or mobile application to provide or receive Data
about you. In that case, we might receive such Data used by that third-party
website to identify your account with that website.
F. Third-Party Software/Service Providers: We may use UXCam, which is an
analytics solution. UXCam may record: Screens visited, Interaction patterns
(such as screen actions, gestures: taps, scrolls), and Device details (Type,
Version, Model, Operating System). We are using the information collected by
UXCam to improve our app. UXCam does not collect personally identifiable
information and does not track your browsing habits across apps. For more
information see Privacy Policy for Information Collected by the UXCam Service.
You can make choices about our collection and use of your Data. For example, you may
want to access, edit or remove your Data on our website or mobile application. When
you are asked to provide Data, you may decline.
4. DATA SHARED BY YOU
OHC may collect your Data in several ways from your use of our stores, website or
mobile application. For instance:
A. when you register with us to receive our products and/or services;
B. when you conduct a transaction with us or attempt a transaction at our stores, on
our website or mobile application;
C. when you complete surveys conducted by or for us;
D. when you elect to receive any communications (including promotional offers)
from us;
E. from the information gathered by your visit to our stores, website or mobile
application;
5. DATA THAT IS COLLECTED AUTOMATICALLY
A. We automatically collect some information when you visit our website or use our
mobile application. This information helps us to make improvements to our
content and navigation. The information collected automatically includes your IP
address.
B. Our web servers or affiliates who provide analytics and performance
enhancement services collect IP addresses, operating system details, browsing
details, device details and language settings. This information is aggregated to
measure the number of visits, average time spent on the site, pages viewed and
similar information. OHC uses this information to measure the site usage,
improve content and to ensure safety and security, as well as enhance
performance of our website or mobile application.
C. We may collect your Data automatically via Cookies, pixels and similar
technologies in line with settings on your browser. For more information about
Cookies, please see the section below, titled “Cookies”.
6. OUR USE OF DATA
Any or all the above Data may be required by us from time to time to provide
information relating to OHC and to work on the experience when using our website or
mobile application. Specifically, Data may be used by us for the following reasons:
A. carry out our obligations arising from any contract entered into between you and
us;
B. provide products and/or services and communicate with you about products
and/or services offered by us;
C. enable OHC and Partners to offer their products and/or services and
communicate with you about such products and/or services;
D. processing, disclosing, transmitting, and/or sharing the data/information with
OHC, and other third parties which have business or contractual dealings with
us;
E. provide you with offers (including for financial products and/or services),
personalized services and recommendations and improve your experience on
our website and mobile application;
F. operate, evaluate and improve our business, website and mobile application;
G. generate aggregated data to prepare insights to enable us to understand
customer behaviour, patterns and trends with a view to learning more about your
preferences or other characteristics;
H. provide privileges and benefits to you, marketing and promotional campaigns
based on your profile;
I. in connection with loyalty programs owned and operated by us or by other
partners;
J. communicate with you (including to respond to your requests, questions,
feedback, claims or disputes) and to customize and improve our services;
K. to enhance your experience and bring you access to membership programs,
rewards and offers across OHC.
L. enforce the terms of use of our website and mobile application;
M. protect against and prevent fraud, illegal activity, harm, financial loss and other
legal or information security risks; and
N. serve other purposes for which we provide specific notice at the time of
collection, and as otherwise authorized or required by applicable law.
We treat these inferences as personal information (or sensitive personal information, as
the case may be), where required under applicable law. Some of the above grounds for
processing will overlap and there may be several grounds which justify our use of your
personal information.
Where required under applicable law, we will only use your personal information
(including sensitive personal information) with your consent; as necessary to provide
you with products and/or services; to comply with a legal obligation; or when there is a
legitimate interest that necessitates the use.
7. MINORS
Our website and mobile application do not offer products or services for use by minors.
If you are under 18, you may use our website or mobile application only with the
involvement of a parent or guardian.
8. SHARING OF DATA
We may share your Data with/ for:
A. Partners: We may make available to you services, products, or applications
provided by Partners for use on or through our website or mobile application. If
you choose to use such a service, customer information related to those
transactions may be shared with such a Partner.
Such Partners will be required to respect the security of your Data and to treat it
in accordance with this privacy policy and applicable law.
B. Service Providers: We or other Partners may share your Data with Service
Providers. Examples include storing and analyzing Data, protecting and securing
our systems, providing search results and links, providing customer service,
credit analysis, processing your information for profiling, user analysis and
payment processing.
C. Information from Other Sources: We may obtain information from other
sources. An example of this is when you authorize a third-party website, to
interact directly with our website or mobile application to provide or receive Data
about you. In that case, we might receive such Data used by that third-party
website to identify your account with that website.
These Service Providers will be required to only process Data in accordance with
express instructions and as necessary to perform services for purposes set forth
in this Privacy Notice. The Service Providers will also be required to safeguard
the security and confidentiality of the Data they process by implementing
appropriate technical and organizational security measures and confidentiality
obligations binding employees accessing Data.
D. Protecting OHC: We may release Data when we believe release is appropriate
to comply with applicable law or legal process, enforce or apply the Terms of Use
of our website or mobile application and other agreements, protect OHC against
harm or financial loss, when we believe disclosure is necessary to protect
individuals’ vital interests, or in connection with an investigation of suspected or
actual fraudulent or illegal activity. This may include exchanging information with
other companies and organizations for fraud protection, risk management and
dispute resolution. This does not include selling or otherwise disclosing personal
information of users for commercial purposes in violation of this Privacy Notice.
E. Business Transfers: As we continue to develop our business, we might sell or
buy subsidiaries or business units. Your Data (including in relation to loyalty
programs) may be transferred as part of such transaction. Any Data that we
receive from a third party pursuant to such transactions will be processed in
accordance with this Privacy Notice and applicable law.
F. Third Parties: We may also share your Data with other third parties where:
● You request or authorize us to do so;
● We need to comply with applicable law or respond to valid legal process;
or
● We need to operate and maintain the security of our website or mobile
application, including to prevent or stop an attack on our computer
systems or networks.
G. We require these third parties by contract to only process sensitive personal data
in accordance with our instructions and as necessary to perform services on our
behalf or in compliance with applicable law. We also require them to safeguard
the security and confidentiality of the sensitive personal data they process on our
behalf by implementing appropriate confidentiality, technical and organizational
security measures.
9. KEEPING DATA SECURE
We will use technical and organisational measures to safeguard your Data and we store
your Data on secure servers. Technical and organisational measures include measures
to deal with any suspected data breach. If you suspect any misuse or loss or
unauthorised access to your Data, please let us know immediately by contacting us by
e-mail at our email address provided at Clause 17 below.
10. RETENTION OF DATA
OHC retains Data for as long as necessary for the use of our products and/or services
or to provide access to and use of our website or mobile application, or for other
essential purposes such as complying with our legal obligations, resolving disputes,
enforcing our agreements and as long as processing and retaining your Data is
necessary and is permitted by applicable law. Because these needs can vary for
different data types and purposes, actual retention periods can vary significantly.
Even if we delete your Data, including on account of exercise of your right under Clause
10 below, it may persist on backup or archival media for audit, legal, tax or regulatory
purposes.
11. YOUR RIGHTS AND CHOICES
When we process Data about you, we do so with your consent and/or as necessary to
operate our business, meet our contractual and legal obligations, protect the security of
our systems and our customers, or fulfill other legitimate interests of OHC as described
in this Privacy Notice.
You have the following rights in relation to your sensitive personal information and you
can exercise it by submitting a request as described in the “How to Contact Us” section
below.
● Right to Access, Review and Modify
● Right to Correction
● Right to Withdraw Consent
It is important that the Data we hold about you is accurate and current. Please keep us
informed if your personal information changes during the period for which we hold it.
12. WHERE WE STORE DATA
Data collected under this Privacy Notice is hosted on servers located in India.
13. PROCESSING YOUR DATA
We take steps to ensure that the Data we collect under this Privacy Notice is processed
according to the provisions of this Privacy Notice and the requirements of applicable
law.
To ensure that your Data receives an adequate level of protection, we have put in place
appropriate written contracts with Partners and Service Providers that we share your
Data with. This ensures your Data is treated by such parties in a way that is consistent
with applicable law.
14. APP PERMISSIONS THAT WE CAPTURE
We ask for the following app permissions while onboarding, in order to optimize the
experience for you:
Location
It is recommended that you set your location sharing ‘Always’ as it helps us to show you
location specific data like availability of products. You can change this anytime.
Camera
To allow you to take a photo of prescriptions & directly upload it to the app.
Photos/Media/Files
Media access permission is needed to store and retrieve your uploads such as
prescription uploads on your device.
SMS
To support automatic OTP confirmation, so that you don’t have to enter the
authentication code manually.
Receive SMS
This helps us to send you payment related SMS by our payment partner.
Access Wifi State
This helps us to optimize your experience based on the Wifi’s strength and signals,
especially for optimizing video consultations.
Record Audio
To enable video consultations with doctors.
Bluetooth
Bluetooth is used to redirect to bluetooth headset during video consultations.
15. SEVERABILITY
If any court or competent authority finds that any provision of this Privacy Notice (or part
of any provision) is invalid, illegal or unenforceable, that provision or part-provision will,
to the extent required, be deemed to be deleted, and the validity and enforceability of
the other provisions of this Privacy Notice will not be affected.
16. CHANGES TO THIS PRIVACY NOTICE
Our business changes constantly and our Privacy Notice may also change . We may
email periodic reminders of our notices and conditions, unless you have instructed us
not to, but you should check our website and mobile application frequently to see recent
changes. The updated version will be effective as soon as it is accessible. Any changes
will be immediately posted on our website and mobile application and you are deemed
to have accepted the terms of the updated Privacy Notice on your first use of our
website or mobile application or first purchase of the products and/or services following
the alterations. We encourage you to review this Privacy Notice frequently to be
informed of how we are protecting your information.
17. HOW TO CONTACT US
To request to access, review, update, or withdraw your consent for your personal
information or to otherwise reach us, please submit a request by emailing us at
Contact@orbithumancare.com
You may contact us for information on Service Providers and Partners with whom we
may share your Data in compliance with this Privacy Notice and applicable law. We will
respond to your request within 30 days.
18.GRIEVANCE OFFICER
Please see below the details of our grievance officer:
Name: Mr. Rohit Rathee
Email: Rohit@orbithumancare.com