Refund & Return Policy for Orbit Human Care (OHC)
Effective Date: [ 03-02-2025]
At Orbit Human Care (OHC), we strive to provide our clients with the highest quality of care through our Hyperbaric Oxygen Therapy (HBOT) services. Our goal is to ensure that you are completely satisfied with the treatments we provide. If for any reason you are not satisfied with your experience, please review our Refund & Return Policy below.
1. HBOT Service Refunds
Due to the nature of our services, which involve medical treatment through Hyperbaric Oxygen Therapy (HBOT), we have a specific policy regarding refunds:
- Non-refundable Payments: Once a treatment session is provided, we cannot offer refunds for that session. We encourage you to consult with our healthcare professionals before scheduling your treatment to ensure it aligns with your needs and expectations.
- Cancellations and Rescheduling: If you need to cancel or reschedule a session, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may result in a charge for the scheduled session.
2. Package Purchases
If you have purchased a package of multiple HBOT sessions, the following applies:
- Unused Sessions: Unused sessions within the package are non-refundable. However, you may reschedule them within the validity period, subject to availability.
- Medical Reasons: If you are unable to continue your treatment due to medical reasons (such as illness or injury), we may offer a refund or transfer of sessions at our discretion, provided you provide the necessary documentation, such as a doctor’s note.
3. Prepayment and Deposits
- Prepaid Services: Any prepayment for services or deposits made at the time of booking are non-refundable once the service has been provided.
- Refund for Overpayments: If an overpayment is made by mistake, we will process a refund for the excess amount once identified. Please contact us within 30 days of payment to resolve such issues.
4. Product Returns
We do not typically sell physical products through our services; however, if any products or items are purchased from us (e.g., supplements, equipment, or personal care items) and are eligible for return, the following conditions apply:
- Condition of Return: Products must be unopened, unused, and in their original packaging to be eligible for return.
- Return Period: Returns for products must be requested within 14 days of purchase. After this period, no returns will be accepted.
- Return Process: To initiate a return, please contact us at [Insert Email Address] with your purchase details. We will guide you through the return process.
5. Refund Process
For eligible refunds, we will process the refund to the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
- Processing Time: Refunds will be processed within 7–10 business days, but please allow up to 14 days for the refund to be fully reflected in your account.
- Refund Method: Refunds are issued to the original method of payment used for the purchase (credit card, debit card, or bank transfer).
6. Exceptional Circumstances
In some cases, where unforeseen circumstances prevent us from providing the agreed-upon service (e.g., equipment malfunction, emergency closure, or other unavoidable situations), we will offer a refund or reschedule the treatment session at no additional cost.
7. Contact Us
If you have any questions or need assistance regarding our Refund & Return Policy, please don’t hesitate to contact us:
Orbit Human Care (OHC)
Email: [ info@ohcapp.online]
Phone: [ +91 97288 22222]
Address: [ Near Jat Bhawan , Rohtak (124001) , Haryana]
We appreciate your understanding and are committed to providing the best possible experience for our clients. Your satisfaction and well-being are our top priorities.
This Refund & Return Policy ensures that our clients are aware of the conditions regarding refunds, cancellations, and returns for our HBOT services, and we remain dedicated to assisting you throughout the process.